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Task Operation Manager, Tuesday 20, November 2018

Thursday 19 July 2012

Chief Mates at a Transocean Company

Post Date: 2012-07-19
Desired Course(s): Not Specified
Application Deadline: July 31, 2012
Experience: 0 yrs
Job Status: fulltime
Location:

Job Details

We're the largest and most experienced offshore driller worldwide with over  50 years of global presence . At Transocean, you have the opportunity to work with some of the most advanced rigs and operations in the world. We are a people focused company that strives to provide the most comprehensive training programs to enable employees to meet their long term career objectives. We offer a comprehensive compensation package that includes competitive salaries, bonuses, and benefits for opportunities across the globe.
 
Indigo Drilling, A Transocean Company, is unlocking potential of employees by offering life changing career, industry leading training, opportunities to solve complex challenges and competitive competitive packages.
 
We are looking for qualified personnel that can live up to Indigo's core values and meet specific job requirements. 
 
Job Title: Chief Mates
 
Method of Application
Nigerian nationals interested in the position available should follow the below listed guidelines: click apply here below to apply
All applications must include a detailed curriculum vitae and a cover letter
For full job description and prerequisites, please logon to: Click go to website below
All applications must be submitted via https://intl.hr-deepwater.com/public/Default.aspx
Please apply for only one psoition listed above
Applying for more than one position automatically disqualified you from the recruitment process.
Please send an email to recruiting.indigo@deepwater.com for all questions and concerns

Apply Now

VACANCIES IN ETISALAT TELECOMS LAGOS, THURSDAY 19, JULY 2012

HEAD-QUALITY ASSURANCE AND TRAINING
DIVISION: CUSTOMER CARE

REPORTS TO: DIRECTOR-CUSTOMER CARE

JOB SUMMARY:
Develop and deliver training & quality assurance strategy across Contact Centre & all Customer Care support operations, including frontline sales
Develop implement and maintain quality programmes and activities primarily within Contact Centre but also across all Customer Care functions
Ensure continuous improvement and advancement in key organizational development areas of Contact Centre staff in overall operational performance as measured by KPIs

PRINCIPAL FUNCTIONS:
Lead and motivate team of multi-site & multi-functional training & development personnel to design and deliver generic & customized training packages
Evaluate and continuously improve the quality & performance delivery of the entire training team
Establish training needs as well as design, develop and implement appropriate training programmes to ensure that content of training modules meet business needs, are fit for purpose, and technically correct and compliant
Lead the design, development & effective delivery of training to support new systems, partnerships, processes and working practices across the business unit enabling alternative learning methods and maximizing use of technology & resources
Work with HR Training & Performance Management to ensure that training & performance management activities are aligned to corporate standards and methodology copied from www.currentjobs4naija.blogspot.com
Work with Operational Heads/Managers and other key stakeholders to ensure training plans and outputs are delivered to schedule and that agreed KPIs are achieved
Champion and maintain positive relationships with internal and external customers
Manage business plans, resources & budgets to ensure efficiency and effectiveness of the training team to contribute to the enhancement of Customer Experience
Analyze & evaluate impact of training delivered, utilizing various testing methods, quality checks and feedback, and initiate action to continuously improve training standards
Manage, motivate & develop direct & indirect reports to maximize achievement of individuals utilizing the performance management framework to support the delivery of overall objectives for the Business Unit, reinforcing the culture and values through appropriate behaviours and actions
Lead the Customer Care Quality Assurance team to monitor, manage & ensure compliance with highest standards of quality according to specified business needs and approved policies/processes & SOPs
Ensure the delivery of the highest standards of service across all Customer Service Channels in accordance with specified business KPIs
Monitor and improve performance of Customer Care personnel through the feedback received from the Quality Monitoring and Appraisal processes
Identify root causes for process failures and develop/implement strategies for improvement
Drive process of continuous improvement in the area of quality service delivery across all Customer Care functions to support actions to develop and maintain best practice processes
Ensure effective implementation of monitoring tools measuring overall quality of service delivery against specified indicators and benchmarks specified in Customer Care’s strategic plans
Perform other duties as specified by the Director Customer Care

EDUCATIONAL REQUIREMENTS:
First degree or equivalent in relevant discipline; postgraduate/ professional qualifications in related field e.g CIPD may be an added advantage

EXPERIENCE & SKILLS:
Between eight ( 8 ) and twelve (12) years’ directly relevant post-NYSC experience, with most recent four (4) years in a managerial role; demonstrable experience in quality management and inspirational training background also preferred

CLICK TO APPLY

on or before 26th July 2012.
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